L2 technical support interview questions and answers pdf

Posted on Friday, November 27, 2020 5:47:50 PM Posted by Ormazd P. - 27.11.2020 and pdf, manual pdf 1 Comments

l2 technical support interview questions and answers pdf

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Are you a person who wants to make your life easier and enjoyable? Are you a person who is more passionate about the technology? Are you capable enough to tackle the customer needs and demands? Technical support is a service provided by hardware or Software Company which provides registered users with help and advice about their products. The goal of technical support is to provide help and advice to customers about products and tries to solve the customer issues.

Desktop & Technical Support Interview Questions and Answers

The main job role of IT support is to help customers who have technical queries and solve them. Support is also known as technical support where businesses offer help to their customers in the form of computer services or IT services.

The main responsibility of an IT support engineer is to reside frontline and solve technical issues of employees or maybe customers. To get recruited as IT support, the candidate needs to possess technical skills. The article hovers around a few common IT support interview questions and answers that can be asked in any IT support interview.

This internal interview question tests the interest of the candidate and preparation for the position. To answer this question, the candidate needs to read through the job advertisement and also run through the website to get to know about the details.

It is not mandatory to know all the specifications of the product but the basic information is necessary so that you score well in the interview compared to others. BIOS is abbreviated as a basic input output system and present in all computers. The main purpose of the BIOS is that it ensures that all the components of the computer function together.

All details regarding the hardware components in the system are contained in the BIOS. Special software is another name offered to BIOS as it interfaces the main hardware components of the system with the operating system.

The flash memory chip on the motherboard is where it is stored. If you possess any experience in the same field you can mention and become an ideal candidate for the job role. Remember to speak about all the experiences and opinions professionally and positively. Talk about your previous job and the technical aspects that you have handled.

This is one of the most common interview questions and the very first question asked in any job interview. Though it may be usual, it is important to answer the question carefully.

Remember to maintain the answer for a minute or two and not more than that. The topics to be covered in this question are education, early years, recent career experience and work history. This is a warm-up question and does not waste your best points on it.

This is a basic technical interview question to test the basic knowledge of computers. The answer would be that the hardware components for desktop and laptop computers are the motherboard, processor, RAM, monitor, mouse, soundcard, keyboard, graphics, hard disk drive, power supply, and floppy disk drive. For this particular question, the candidate must be able to mention the services, products, reputation, image, history, management style, goals, problems and more about the organization.

Your answer should be formulated in a way that shows that you have invested time in researching the company. Also, show that you like to learn more about the organization. Make your answers to sound positive and impress the interviewer. RAM is a random access memory that use to store data temporarily. It is the data which the computer working presently. ROM called read-only memory which is a permanent type of memory storage for storage of important data.

An example can the BIOS. The answer should formulated in a manner that satisfies the needs of the company. Your answer can that you want to be a part of the team because the organization possesses a strong management style. You can also mention that since the company accentuates on research and development, you can get a chance to expose your skills and talent for the same.

Proper homework is mandatory to answer the question in the right manner. The answer to this technical question is to check the basic cable connections. The connections that lead from speakers to power must be checked. Finally, the device drivers can check out and also the volume control must check. For this question, show how valuable you are. Mention your records and how you would get things accomplished. Mention all your accomplishments in your career and other specifics from your resume.

Also, assure that you can obtain results with your interest and skills you possess and you would be considered a valuable employee. The IT officer first needs to check if the computer takes a long time to start. The next step would be to check if the computer is slow with just one application or completely. Then the system checked for viruses, spyware, and malware. And finally, the system to check for the space available in the hard disk drive.

Device drivers are also a piece of software that considered mandatory to run the hardware components in the system. These questions are basics and any candidate should possess basic knowledge of these aspects. This interview question for technical support tests your knowledge and if you updated with the latest technological trends.

Research and find out a few attractive aspects of the job and mention them. For unattractive aspect mention a single but minor unattractive aspect of the position which not consider much. The indicant of a critical system problem called the blue screen of death where in this case the computer freezes completely. In such a situation it does not denote anything.

The system can restart or booted in the safe mode to solve this issue. You can answer that you would make use of your skills and experience in the right manner in case you hired.

You also can mention that you possess the skills and flexibility to handle any challenging chore. For such type of IT, technical interview questions keep your answers targeted towards opportunities that prevail in the organization. Discuss the desires that you want to perform and be noticed as a perfect employee.

Do not formulate your answer which wraps towards your security, rather focus on the available opportunities. For IT support, the solving of a problem in a prompt manner is important. The Problem-solving aspect to the satisfaction of the customer is another aspect of IT support engineers.

Your answer should present that you focus on communication skills , technical aspects, problem-solving skills and also interested in customer satisfaction. You can answer that the time handled depends on the level of the issue.

You can mention that you have faced some issues and per call, it may take about 2 to 3 minutes. The employers would like to know what the candidate would do while they work. Take a deep look at the job role you have applied for and how it relates to your previous role.

When you wanted to talk about typical work for a week, avoid discussing non-work related activities. During the time of the company, you should productively use the time.

Your answers must focus on work and formulate your answers in a way that presents that you organized. Researching the company before going for an interview is important. This shows how much interest the candidate has on the company.

The candidate can Google search for the company name and press releases so that the latest news about the company can be obtained. The organization will have its website which can research and the careers and about us, a section can read through.

Remember to answer this question by researching the systems the organization is using. Try to get familiar with the system the organization makes use of.

This also mentions other systems that you have worked and have experience with. The lights on the modem are power light which indicates if the power is on or off. The link light is the next light which makes sure if the modem is getting the broadband signal from the ISP. To ensure if the internet is working, data light utilized. Connectivity light ensures if the modem linked to the computer.

These are the lights present in the modem and their functions. This commonly asked IT support interview questions would present your familiarity with the IT support process. Your answer would also be a key that would enable the employer to schedule training if required. Remember to list down all the steps for solving in the right order and also answer that each organization has its own set of procedures.

Team members, experience, manuals, and knowledge are a few tools that are useful for troubleshooting. Also, do not present that team members are the main tool because any issue to solve must handle independently.

The real fact is that everyone who works makes a mistake. There is no loss in making a mistake while working. The main aspect of asking this question is to know if the candidate makes mistakes and learns from it without repeating. To make this question an apt one, you can state an example where you made a mistake and learned from it and also never repeated the same.

An answer to this type of question can frame keeping in mind certain objectives related to your self:. When this sign appears, it indicates the device not properly installed. Such a problem arises in the case of brand new plug-in cards. The record also found in DNS. These are a few common IT support interview questions and answers. Almost all answers should formulated in a positive tone and focusing on the clients and solving their issues.

Candidates should be aware of basic technical knowledge and computer troubleshooting questions and answers. IT supports one highly demanded job and hence proper knowledge required to solve the questions in the interview. The candidates should also make a note of all the aspects that must not ask the employer.

30 Common IT Support Interview Questions and Answers

Searching for Computer Technical Support job? Need interview questions to prepare well for the job interview. Computer Technical Support jobs are available in many companies. For more details you can visit to wisdomjobs. Question 1. Answer : Audio not working 1.

These Desktop Support interview questions and answers are written for the students and professionals who are looking for a job as a desktop support engineer. In this job profile, the candidates are asked to manage a company's multi-user computing environment with LAN's help. So, you must completely aware of your roles and responsibilities for the job. In this article, you will get a set of most asked questions and answers for a desktop support engineer job. The hiring manager asks this question to check what motivates you as an applicant for this post.

In most cases, your interview for a job of a Desktop Support Specialist, Technician, or Assistant will start with a couple of personal screening questions. Hiring managers will try to understand your motivation to do the job, the reasons why you chose their company, your goals, and your communication skills which are pivotal for the job. This interview is not only about your technical skills. Many other things matter for the interviewers. Try to speak with enthusiasm , to demonstrate your motivation , and to show them a clear reason why you want to work for them, and not for some other company.


I need more Valuables questions for preparation to attend the various interview.​Overall All questions are good. Technical support associate.


Desktop Support Engineer Interview Questions and Answers

Active directory authorizes and authenticates all users and computers in a window domain network, ensuring the security of the computer and software. Through active directory various functions can be managed like creating admin users, connecting to printers or external hard drives. DHCP stands for dynamic host configuration protocol.

Storage devices are used to store data and program permanently. These devices are used to store large volume of data and program. There is no official definition of these two terms, primary storage typically refers to random access memory RAM , while secondary storage refers to the computer's internal hard drive. It can store information and have new information stored over it later.

The main job role of IT support is to help customers who have technical queries and solve them. Support is also known as technical support where businesses offer help to their customers in the form of computer services or IT services. The main responsibility of an IT support engineer is to reside frontline and solve technical issues of employees or maybe customers.

When you apply for a desktop-level job, besides asking general questions about yourself, the interviewer will also ask you questions that test your technical proficiency. Desktop Support Engineers are required to have deep understanding of basic as well as intermediate level concepts. They can ask you questions on Desktop or Server level issues.

7 Technical Support Interview Questions and Answers

This question can help you gain a better understanding of the applicant's individual motivations. What to look for in an answer:. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who've run into a problem. The scale of your work is tremendous, and I feel like my work here can have a real positive impact. I also love the company culture and how there's a focus on teamwork and collaboration.

Я не намерен информировать президента за спиной директора. У нас возник кризис, и я пытаюсь с ним справиться.  - Он задумчиво посмотрел на.  - Я являюсь заместителем оперативного директора агентства.  - Усталая улыбка промелькнула на его лице.  - И потом, я не .


You can Learn How to Answer Most Common Interview Questions. A technical support job puts together the knowledge of computer, its know-how and the skills It comes with three different levels i.e. L1, L2, and L3.


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COMMENT 1

  • Applied for a job in IT support and got through to the interview stage? Lypapare - 07.12.2020 at 13:17

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